Refund & Returns Policy

Effective Date: November 2, 2023

At Serenity Routes, we strive to ensure your satisfaction with our digital products. This Refunds and Returns Policy outlines the process, conditions, and timeframes for product returns and refunds. Please read this policy carefully to understand your rights and responsibilities.

  1. Eligibility for Returns:
    • Our digital products are eligible for returns within 14 days from the date of purchase.
    • To be eligible, the product must not have been downloaded, and you must have a valid reason for the return.
  2. Initiating a Return:
    • To initiate a return, please contact our customer support team at serenityroutes64@gmail.com within the 14-day period.
    • Clearly state your reason for the return and provide your order details for faster processing.
  3. Refund Process:
    • Upon approval of your return request, we will process the refund to the original payment method.
    • Refunds may take 5-10 business days to reflect in your account, depending on your payment provider.
  4. Non-Refundable Circumstances:
    • We do not offer refunds for digital products that have been downloaded.
    • Refunds will not be provided for reasons beyond our control, such as technical issues on your end.
  5. No Return Fees:
    • We do not charge any fees for processing returns or refunds.
    • You will receive the full purchase amount if the return is approved.
  6. Contact Information:
    • For assistance with returns or any questions related to our digital products, contact our customer support team at serenityroutes64@gmail.com.
  7. Product Issues:
    • If you experience technical issues or difficulties accessing the digital product, please contact us immediately. We will work to resolve the issue or provide assistance.
  8. Cancellation Policy:
    • You may cancel your digital product order within 24 hours of purchase, provided you have not downloaded the product. Contact customer support for cancellations.
  9. Fair Usage:
    • We encourage fair usage of our digital products. Excessive returns or abuse of our return policy may result in denial of future returns.
  10. Changes to the Policy:
    • We reserve the right to modify or update this Refunds and Returns Policy. Any changes will be effective immediately upon posting on our website.

By purchasing and using our digital products, you acknowledge and agree to the terms outlined in this policy.